Frequently asked questions
1. What are your fees?
Our fee is £25 per week worked. There are no joining or termination fees, and there are no fees to handle your expenses.
2. When do I get paid?
We run a payroll every day of the week, excepting for UK Bank holidays. Your payment is processed on the day we receive the funds from your agency or end-client, and if you have an i4 Maestro Debit Card your funds will be cleared that day, otherwise they will take between one and three working days to clear. If you require us to CHAPS the money (same-day payment) to your bank account there will be a CHAPS fee of £12 deducted from your payment to cover the bank charges.
3. Can I claim expenses to offset my taxable income?
Yes, subject to the company's expense policy. Your claims are always checked by us to ensure that they are legitimate, reasonable and have actually been incurred.
4. Are my expenses reimbursed?
No. Your expenses are used to offset, or reduce, your taxable income so that you benefit from a reduction in the amount of tax and national insurance that you pay.
5. May I claim the maximum expense limit each week that I work?
You may only claim expenses that have actually been incurred and they must be wholly and exclusively incurred in the performance of your contract. You must always submit the receipts for these expenses so that we can validate your claim.
6. How do I claim for holiday pay?
You don’t. You holiday pay is calculated at 1/12th of your total gross weekly or monthly earnings. We do not withhold this holiday pay - you receive it with every salary payment and it is clearly shown as a separate item on your payslip.
7. Am I covered by insurance?
In addition to the statutory Employer's and Public Liability Insurance, we provide Professional Indemnity Cover of up to £2,000,000 which is included in your fee.
8. What income confirmation can you provide?
We can provide income confirmation and references in the event you are applying for a mortgage or a loan. There is no charge for this.
9. What should I do with my timesheets?
You will be instructed by your agency or client where to send your timesheets. Most often, your agency will require them in order to be approved, and they will then inform us of your hours. In the event you are asked to send them directly to us, you may either phone them in, fax them, email them or use our on-line timesheet submission system.
10. What should I do when my contract ends?
If you are going permanent or leaving the country, just inform us in writing and we will end your employment and send you your P45. If you are moving to another agency, just let us know in writing and we will liaise with that agency and you continue as normal.
11. Do I need to submit a personal tax return?
You will need to submit a personal tax return if instructed to do so by HMRC. We have a business partner who will be able to help with your tax return for a competitive fee. Call us for details.
1. What are your fees?
Our fee is £25 per week worked. There are no joining or termination fees, and there are no fees to handle your expenses.
2. When do I get paid?
We run a payroll every day of the week, excepting for UK Bank holidays. Your payment is processed on the day we receive the funds from your agency or end-client, and if you have an i4 Maestro Debit Card your funds will be cleared that day, otherwise they will take between one and three working days to clear. If you require us to CHAPS the money (same-day payment) to your bank account there will be a CHAPS fee of £12 deducted from your payment to cover the bank charges.
3. Can I claim expenses to offset my taxable income?
Yes, subject to the company's expense policy. Your claims are always checked by us to ensure that they are legitimate, reasonable and have actually been incurred.
4. Are my expenses reimbursed?
No. Your expenses are used to offset, or reduce, your taxable income so that you benefit from a reduction in the amount of tax and national insurance that you pay.
5. May I claim the maximum expense limit each week that I work?
You may only claim expenses that have actually been incurred and they must be wholly and exclusively incurred in the performance of your contract. You must always submit the receipts for these expenses so that we can validate your claim.
6. How do I claim for holiday pay?
You don’t. You holiday pay is calculated at 1/12th of your total gross weekly or monthly earnings. We do not withhold this holiday pay - you receive it with every salary payment and it is clearly shown as a separate item on your payslip.
7. Am I covered by insurance?
In addition to the statutory Employer's and Public Liability Insurance, we provide Professional Indemnity Cover of up to £2,000,000 which is included in your fee.
8. What income confirmation can you provide?
We can provide income confirmation and references in the event you are applying for a mortgage or a loan. There is no charge for this.
9. What should I do with my timesheets?
You will be instructed by your agency or client where to send your timesheets. Most often, your agency will require them in order to be approved, and they will then inform us of your hours. In the event you are asked to send them directly to us, you may either phone them in, fax them, email them or use our on-line timesheet submission system.
10. What should I do when my contract ends?
If you are going permanent or leaving the country, just inform us in writing and we will end your employment and send you your P45. If you are moving to another agency, just let us know in writing and we will liaise with that agency and you continue as normal.
11. Do I need to submit a personal tax return?
You will need to submit a personal tax return if instructed to do so by HMRC. We have a business partner who will be able to help with your tax return for a competitive fee. Call us for details.